We are a locally owned independent insurance agency based in southern Maine. We represent a carefully selected group of financially sound, reputable insurance companies.
Why Choose Us
Our agents constantly review our client’s policies to ensure that they are receiving the best coverage at the lowest price for their needs. Additionally, should you ever need to place a claim, we provide our customers with staff dedicated to working with claims adjusters on their behalf. This allows you to focus on what matters most during your time of need.
Finding the right insurance policies for you and your family can be a challenge in today’s crowded market. Click here to read an article by president Josh Fearon.
We were incorporated on December 15, 1928 with roots dating back to 1885. We have since grown into one of the largest, independent, full-service insurance agencies in southern Maine, offering home, auto and business insurance as well as employee benefits.
In 2008 two local banks, Saco and Biddeford Savings Institution and Biddeford Savings Bank, joined together to purchase the firm to ensure that the Biddeford/Saco community continued to have access to a locally owned and managed insurance agency.
In 2011, we changed our name from Paquin & Carroll Insurance to P&C Insurance.
In June of 2013 Saco & Biddeford Savings Institution became the sole owner of P&C Insurance. Saco & Biddeford Savings is Maine’s Oldest Bank, founded in 1827.
In January of 2020, we went through a rebranding to strengthen our relationship with our other business lines and to better reflect our core belief: In It Together. We wanted to pay homage to the history of our company, and switched our name back to Paquin & Carroll Insurance.
Josh joined Paquin & Carroll in 2006 after working at UNUM in Portland. He is a graduate of St. Anselm College and Thornton Academy. Josh is the Agency President and Commercial Lines Agent, and enjoys the challenges he faces when crafting commercial programs for businesses as well as the fulfillment that comes from assisting his clients when a claim occurs. His hobbies include golfing, skiing and spending quality time with his daughter, son and wife.
Andrea Todd, CICVice President - Commercial Lines Account Executive
Andrea Todd, CIC
Vice President - Commercial Lines Account Executive
Andrea started her insurance career in 1987 where she worked on both the agency and company side of the business. She is experienced in both Personal and Commercial Lines. In 2007 she obtained her Certified Insurance Counselor Designation. Andrea was hired by Paquin and Carroll Insurance in 2004, where she started as a Marketing Rep and moved into the Account Executive role in Commercial Lines. She was promoted to Vice President and currently is part of the management staff supervising the Commercial Lines Department. In her free time, she enjoys being at the lake and spending time with her family.
Lynn Vigneault, CISRVice President - Personal Lines
Lynn Vigneault, CISR
Vice President - Personal Lines
Lynn started working at Paquin & Carroll Insurance in June of 1987. Prior to that, she worked in the medical insurance field and was interested in expanding her knowledge to the property and casualty side knowing that she needed this type of insurance herself. She enjoys helping clients understand why it’s important to have insurance. Her hobbies include playing volleyball, running, knitting and doing crafts.
Dan started in the insurance business in 1988 and has been specializing in the Employee Benefits area for 21 years. He joined Paquin & Carroll Insurance in 2004. His deep knowledge of benefits has allowed him to help hundreds of employers create benefit plans that control cost and lower expenses while keeping the plans competitive and attractive to current and potential employees. Ready to tackle issues and looking at Alternative Funding, Wellness and Claim trends are a few examples of why Dan has retained his clients for many years. In 2014, he received a certificate in Health Care Reform Studies from the American College. He is a Past President and current member of the Saco Bay Rotary Club. Dan also serves as the current President of the Board for Connection for Kids/Kids Free to Grow. He resides in Saco with his wife and daughter and enjoys activities like golf, snowmobiling, fishing and spending time with family and friends.
Doug Willett, CICVice President - Business Development
Doug Willett, CIC
Vice President - Business Development
Doug’s insurance career began shortly after the ice storm of 1998. While working as a project manager for a local real estate developer, the ice storm halted building and he was contacted by The General Adjustment Bureau to write property estimates for the local insurance companies. Upon completion of this assignment, Doug was offered a full-time adjuster position and completed their insurance school program in Colorado. Doug worked as an adjuster for GAB and Colonial Adjustment until he joined Paquin & Carroll Insurance in 2003, as a Commercial Lines Agent. Doug has continued to work with contractors, investment property owners, and entrepreneurs, helping them with their insurance coverages. He specializes in hard to place risks, contract review, risk transfer agreements and workers compensation alternatives. Outside of the office, Doug enjoys all of the outdoor activities Maine has to offer, from skiing and snowmobiling in the winter to golfing and biking in the summer. One of the greatest pleasures of the job is working with startup businesses and helping them achieve their goals. A great insurance agent is a key member of the team, right alongside the attorney and banker.
Bonnie SawyerAccount Manager, Team Leader - Personal Lines
Bonnie Sawyer
Account Manager, Team Leader - Personal Lines
Bonnie has been working in the insurance industry since November 2000, mostly working in personal lines. She joined Paquin & Carroll Insurance in December 2014, and feels it is a great place to work with its family-oriented atmosphere and open door policies. She feels that making the move to Paquin & Carroll Insurance was a great one and wouldn’t want to be anywhere else (except maybe a warm beach). In her spare time, Bonnie enjoys quilting, reading, walking the beach, binge-watching television series and spending quality time with her family and friends.
Buffy has been working at Paquin & Carroll Insurance since March 6, 2015. Her goal is to meet/exceed the needs and expectations of her customers.
Prior to joining P&C, she worked as an Accounting Administrative Assistant and as an Ophthalmic Technician.
She is certified in Medical Billing & Coding, and holds a Medical Assistant Certificate.
Carol started work with Paquin & Carroll Insurance on July 1, 2011 when they purchased the Ruben Agency. Prior to that, she worked for the Ruben Agency for 24 years as a producer for both personal and commercial lines. She was also the office manager and bookkeeper. Prior to that, she worked 13 years at the Biddeford Agency until Bruce Ruben bought the agency in July, 1987. She has enjoyed working in the insurance industry for the past 43 years because she likes interacting with both her new and current clients. She is a commercial lines producer/account manager and finds that commercial lines is always an enjoyable challenge. In her spare time, Carol is very active, going to the gym and walking every day. She also enjoys travel, doing jigsaw puzzles and reading.
Christine joined Paquin & Carroll Insurance in 2019. She enjoys getting to know our clients and helping them understand their insurance and why it is important. A life-long Mainer, Christine enjoys spending lots of quality time with her 3 grandchildren.
Dave was born and raised in the geographic center of the State of Kentucky, Danville. He obtained my B.A. from College Wooster in 2003 and started selling insurance at his family's agency. His Grandfather and Father started Gash Fitzpatrick Insurance, where Dave began his career. He worked in the family business until 2017 when he and his family moved to Maine.
Before joining Paquin & Carroll Insurance as a Commercial Account Executive, Dave worked for a local agency. His goal as the Commercial Account Executive is to live up to Paquin & Carroll's stewardship to the local community. He believes that "insurance is the backbone of the country, because they're involved in almost every aspect of business." Dave states that if we’re doing our jobs well, we we can protect the jobs of everyone else in our community and be successful.
Living in Maine is a dream come true for Dave because of how geographically dynamic the landscape is. Not only does he enjoy exploring Maine's coastal region, mountains and lakes, but he appreciates having a city life close by when he craves it. In the summer, Dave and his family enjoy riding their bikes down to the beach or hiking the various trails in the area. They also visit State Parks and soak in the natural beauty of Maine, which allows Dave and his wife to share an engaging perspective of where they are in the world with their 3 kids.
Dawn joined the Paquin & Carroll Insurance Team as the Office Administrator in 2002 and went back to her ”Insurance Roots” 10 years ago when the Employee Benefits Department expanded.
Dawn enjoys making insurance as painless as possible for her clients and makes it her goal to make the process as stress-free as possible for each person she works with.
Outside of the office, Dawn can be found enjoying quality time with her family and friends, or listening to 80's music — which she believes truly does make everything better.
Dwayne Welch, CPCUAccount Manager – Personal Lines
Dwayne Welch, CPCU
Account Manager – Personal Lines
Dwayne joined Paquin & Carroll Insurance in 2020 after working at AAA Insurance Agency in Nashville, Tennessee as a Marketing Representative. While in Tennessee, Dwayne acquired his CPCU designation in order to expand his knowledge of the industry and better serve his clients. Outside of the office, Dwayne and his wife love spending time with their children and grandchildren. He enjoys hiking, golfing, and cross-country skiing.
Ethan started working at Paquin & Carroll Insurance in 2022. He recently graduated from Endicott College with a B.S. in Business Management. During his time in college, Ethan gained valuable experience working in the insurance industry as an intern for both MEMIC and AFLAC. He is eager to continue learning and growing in his career development, and looks forward to being able to invest in the community he grew up in. Outside of work, Ethan loves acting, cooking and travelling.
Nichole joined Paquin & Carroll in June 2022, bringing with her over 12 years of experience in the insurance industry working at MetLife and State Farm. Nichole is passionate about helping people and enjoys educating clients on coverages so they can decide on what is most important to them. She’s excited to be a part of the team and truly loves that Paquin and Carroll is an Independent Agency with access to multiple carriers. When she isn’t working, you can usually find Nichole shopping, cooking or spending time with her husband and daughters.
Jake joined Paquin & Carroll Insurance as a Commercial Lines Account Manager in July of 2022. Jake received his B.S.B.A in Finance from Saint Joseph’s College, after graduating from Thornton Academy. Jake is very excited to work with clients and start building strong relationships with them. Outside of work, he enjoys playing golf, watching any sport event, and spending quality time with family and friends.
Jennifer started working for Paquin & Carroll Insurance in January of 2021. Prior to that, she worked at Cross Insurance for 8 years. Jennifer has been working in the insurance industry for over 23 years, and enjoys the process of getting to know her clients. Jennifer has two sons and two dogs, and enjoys spending time at the lake with her family and friends.
Kelli started working at Paquin & Carroll Insurance in March 2017. Prior to that, she worked at CIEE for 14 years managing a student travel health plan for international exchange students. Kelli enjoys working with local businesses and learning about all our community has to offer. When she’s not working, Kelli enjoys spending time with family, gardening, and tinkering on woodworking projects. She also enjoys participating in sprint triathlons and road races.
Kristen began working at Paquin & Carroll Insurance in July 2021, bringing with her 15 years of experience in Life and Disability insurance. Kristen has lived in Maine her entire life and enjoys working with local businesses and helping clients. When she’s not at work, Kristen enjoys spending time with friends and family, gardening and hiking.
Lisa, a Biddeford native, has been working in customer service for the past 30 years in banking at various financial institutions or as a receptionist in local offices. She likes getting to know new people, helping them and her former clients. Lisa has a husband and 3 daughters, and enjoys spending time with her family and friends. She also enjoys sports and traveling.
Lori joined Paquin & Carroll Insurance in 2018 after working in the field as a property claims adjuster for nearly 10 years. She enjoys working with the clients to help navigate their claims process. When she’s not working, Lori enjoys spending time with family, riding her horse and taking care of her small hobby farm.
Lynnsey McDonoughAccount Executive - Personal Lines
Lynnsey McDonough
Account Executive - Personal Lines
Lynnsey began working at Paquin & Carroll Insurance in 2008, to work in the Personal Lines Department. Lynnsey enjoys earning a client's trust, explaining why various insurance coverages are important and helping clients find policies which meet their needs and budget. Lynnsey, who has lived in Maine since 1999, enjoys living in the community she works in. Outside of the office, Lynnsey is often at her children’s sporting events cheering them on.
Nicole was born and raised in Southern Maine and is a graduate of Thornton Academy. At the age of 20, she moved to Florida where she began her career in the mortgage industry, and in 2007, she transitioned into the insurance industry and worked for an agency where she earned her Property & Casualty and Life & Health licenses. After 9 years as a Florida resident, Nicole decided to return to her Maine to be closer to family. With over a decade of industry experience, Nicole had the privilege to work in personal lines and commercial lines insurance which has allowed her to provide clients a thorough understanding of insurance needs while reducing risk exposures. In her personal time, Nicole enjoys cooking, spending time with family & friends and travelling.
Patti started at Paquin & Carroll Insurance in December of 1993, after working at Dunkin’ Donuts for 6 years prior. She started off as a file clerk and worked her way up to Receptionist, where she has been for the past 20 years. She has enjoyed working with great people over the years, and enjoys working for her clients and helping them with their insurance needs. Over the years, she has had some amazing clients walk through the office doors and she is thankful for their continuous support. She has a great family, loving husband of 25+ years, two wonderful kids and a beautiful granddaughter.
Paula HaywardAssistant Account Manager - Employee Benefits
Paula Hayward
Assistant Account Manager - Employee Benefits
Paula joined Paquin & Carroll Insurance Employee Benefits Department in January 2018. Before joining the team, she was the office manager at DSM Metal Fabrication Inc., formerly known as Don’s Sheet Metal. After 35 years, she decided that it was time for a career change and recently obtained her Life and Health license at Paquin & Carroll Insurance. She was born and raised in Biddeford and currently resides in Saco with her husband of 30+ years and two sons. Outside of work, Paula enjoys cross stitching and traveling.
Phil joined Paquin & Carroll Insurance in 2016 with 6 year of experience under his belt as a Property and Casualty Insurance Producer in both Commercial and Personal Lines as well as an additional 8 years of experience as a Multi-Line Insurance Adjuster. He enjoys meeting and helping both existing and new clients with coverage questions they may have. Phil is very active in the community holding leadership roles in the local Rotary, Chamber of Commerce and Football Officiating Boards. He is also a big sports fan. When he isn’t watching a game, you may also see him trying new foods at local restaurants with his friends and family members.
Raina has been with Paquin & Carroll Insurance since 2013. She has worked in the insurance industry since 1998 as company underwriter and agency account manager. She enjoys providing personalized service to her clients and making an impact on her community. Outside of work, her hobbies include gardening, music and crafts.
Rob Joined Paquin & Carroll Insurance in 2019 after working at Clark Insurance in Portland as an Account Manager. Rob has made it his goal to provide outstanding service to each and every client he works with. Outside of the office, Rob and his wife enjoy NASCAR, fishing and working on cars.
Robyn joined Paquin & Carroll Insurance in July 2021 after working at Progressive Insurance as a Claims Adjuster since 2020. Prior to that, she spent five years with Emery Jensen Distribution, a wholesale division of Ace Hardware managing vendor accounts for local hardware and paint stores. A Maine native, Robyn graduated from the University of Maine with a Bachelor of Arts in Mass Communication and later earned her M.B.A. in Marketing from Southern New Hampshire University. In her free time she enjoys spending time by the water, hanging with her dog Jaxon or finding new trails to walk and mountains to hike.
Prior to starting her career at Paquin & Carroll Insurance in 2022, Takara attended Southern Maine Community College for Social Work and worked as a Behavioral Health Professional for several years. After college, she began her career in banking which led to an interest in insurance. In her free time, Takara enjoys traveling with friends, going bowling and spending time with her two cats, Chicken and Chico.
Tom joined Paquin & Carroll Insurance as a Commercial Lines Account Manager after working in financial services and teaching high school History and Economics. He is a 2010 graduate of Thornton Academy, earned his Bachelor’s Degree from Bentley University, and his Master’s Degree from St. Joseph’s College of Maine. Tom finds satisfaction in being impactful for his clients by allowing them to focus on their business instead of the risks that come with it. Outside of work, Tom enjoys running, golfing and is an avid reader.
Tori started at Paquin & Carroll Insurance on January 1, 2013. Before that, she worked for NEBA Group (New England Business Association) in Saco for 7 years as an account executive before Paquin & Carroll Insurance bought the business. Prior to that, Tori worked for the Amy Alward Agency (Allstate) for 5 years writing property & casualty. She enjoys working with the variety of different people and businesses, and helping them with their insurance needs. Her personal interests include hiking, snowshoeing and just being outside. She also enjoys spending time with family and friends.
Technology and products may have changed over the years, but our focus has not. Our commitment is to maintain the highest standard of service and to establish long term client relationships based on responsibility and mutual trust. Sound appealing?
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Eye Care Reimbursement
Long-term disability
401(k) Plan
Wellness Allowance
Paid Time Off (Vacation, Personal Time, Holidays, Sick Leave)
Employment Disclaimer: Applications will be accepted only for current employment opportunities for which a vacant position is posted at P&C Insurance.
Reasonable Accommodation Request:
Equal access to employment is available to all persons. Those applicants requiring reasonable accommodation to the application process should email careers@insurancepc.com or call 207-284-4591 and ask for the Human Resources Department. Please do not direct any other general employment related questions to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address and/or phone number.
P &C Insurance is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. Please click on the links below to view federally required posters: