Josh joined Paquin & Carroll in 2006 after working at UNUM in Portland. He is a graduate of St. Anselm College and Thornton Academy. Josh is the Agency President and Commercial Lines Agent, and enjoys the challenges he faces when crafting commercial programs for businesses as well as the fulfillment that comes from assisting his clients when a claim occurs. His hobbies include golfing, skiing and spending quality time with his daughter, son and wife.
Andrea started her insurance career in 1987 where she worked on both the agency and company side of the business. She is experienced in both Personal and Commercial Lines. In 2007 she obtained her Certified Insurance Counselor Designation. Andrea was hired by Paquin and Carroll Insurance in 2004, where she started as a Marketing Rep and moved into the Account Executive role in Commercial Lines. She was promoted to Vice President and currently is part of the management staff supervising the Commercial Lines Department. In her free time, she enjoys being at the lake and spending time with her family.
Lynnsey began working at Paquin & Carroll Insurance in 2008, to work in the Personal Lines Department. Lynnsey enjoys earning a client's trust, explaining why various insurance coverages are important and helping clients find policies which meet their needs and budget. Lynnsey, who has lived in Maine since 1999, enjoys living in the community she works in. Outside of the office, Lynnsey is often are her children's sporting events cheering them on.
Dan started in the insurance business in 1988 and has been specializing in the Employee Benefits area for 21 years. He joined Paquin & Carroll Insurance in 2004. His deep knowledge of benefits has allowed him to help hundreds of employers create benefit plans that control cost and lower expenses while keeping the plans competitive and attractive to current and potential employees. Ready to tackle issues and looking at Alternative Funding, Wellness and Claim trends are a few examples of why Dan has retained his clients for many years. In 2014, he received a certificate in Health Care Reform Studies from the American College. He is a Past President and current member of the Saco Bay Rotary Club. Dan also serves as the current President of the Board for Connection for Kids/Kids Free to Grow. He resides in Saco with his wife and daughter and enjoys activities like golf, snowmobiling, fishing and spending time with family and friends.
Doug Willett, CICVice President – Business Development
Doug Willett, CIC
Vice President – Business Development
Doug’s insurance career began shortly after the ice storm of 1998. While working as a project manager for a local real estate developer, the ice storm halted building and he was contacted by The General Adjustment Bureau to write property estimates for the local insurance companies. Upon completion of this assignment, Doug was offered a full-time adjuster position and completed their insurance school program in Colorado. Doug worked as an adjuster for GAB and Colonial Adjustment until he joined Paquin & Carroll Insurance in 2003, as a Commercial Lines Agent. Doug has continued to work with contractors, investment property owners, and entrepreneurs, helping them with their insurance coverages. He specializes in hard to place risks, contract review, risk transfer agreements and workers compensation alternatives. Outside of the office, Doug enjoys all of the outdoor activities Maine has to offer, from skiing and snowmobiling in the winter to golfing and biking in the summer. One of the greatest pleasures of the job is working with startup businesses and helping them achieve their goals. A great insurance agent is a key member of the team, right alongside the attorney and banker.
Addy became a part of the Paquin & Carroll Insurance team in May 2024, bringing with her valuable experience from Saco Bay Physical Therapy. She holds an undergraduate degree in business and management from Wheaton College in Massachusetts. As someone who has called Saco home for her entire life, Addy is deeply committed to contributing positively to her community. Outside of work, she dedicates time to coaching lacrosse at Thornton Academy—her alma mater. She also finds joy in crocheting and relishing the serene coastal vibes at the beach.
Lexi Cook began her journey with Paquin & Carroll in January 2024. A Saco local through and through, Lexi is a proud alumna of Thornton Academy. Her academic pursuits took her to the University of Southern Maine, where she earned her B.S. in Business Management. When not immersed in work, Lexi cherishes the moments spent with family and friends, and especially enjoys quality time with her beloved dog, Lucy.
Amy Delorge joined Paquin & Carroll in 2025, bringing a strong background in education and advocacy. A former music educator and recipient of the 2016 National Music Educator of the Year award, Amy most recently worked in patient advocacy, continuing her lifelong commitment to helping others. She holds degrees from UMass Amherst and Boston College and has been a proud member of the Biddeford/Saco community since 1995. In her free time, Amy enjoys biking, knitting, cooking Mediterranean dishes and spending time with her loved ones.
Andrew Shaw is a Saco native and graduate of Thornton Academy. He earned his Bachelor’s degree in Accountancy from Bentley University and later completed his MBA at Husson University. He brings several years of experience supporting large commercial clients across multiple industries, focusing on coverage review, carrier coordination, and risk management needs. In his free time, Andrew enjoys spending time with his wife, Brianna, and their daughter, Charlotte, as well as reading, golfing, traveling, and spending time outdoors.
Christine joined Paquin & Carroll Insurance in 2019. She enjoys getting to know our clients and helping them understand their insurance and why it is important. A life-long Mainer, Christine enjoys spending lots of quality time with her 3 grandchildren.
Dave Gash, AAIAccount Executive – Commercial Lines
Dave Gash, AAI
Account Executive – Commercial Lines
Dave was born and raised in the geographic center of the State of Kentucky, Danville. He obtained my B.A. from College Wooster in 2003 and started selling insurance at his family's agency. His Grandfather and Father started Gash Fitzpatrick Insurance, where Dave began his career. He worked in the family business until 2017 when he and his family moved to Maine.
Before joining Paquin & Carroll Insurance as a Commercial Account Executive, Dave worked for a local agency. His goal as the Commercial Account Executive is to live up to Paquin & Carroll's stewardship to the local community. He believes that "insurance is the backbone of the country, because they're involved in almost every aspect of business." Dave states that if we’re doing our jobs well, we we can protect the jobs of everyone else in our community and be successful.
Living in Maine is a dream come true for Dave because of how geographically dynamic the landscape is. Not only does he enjoy exploring Maine's coastal region, mountains and lakes, but he appreciates having a city life close by when he craves it. In the summer, Dave and his family enjoy riding their bikes down to the beach or hiking the various trails in the area. They also visit State Parks and soak in the natural beauty of Maine, which allows Dave and his wife to share an engaging perspective of where they are in the world with their 3 kids.
Ellen GreavesSenior Account Manager – Employee Benefits
Ellen Greaves
Senior Account Manager – Employee Benefits
Ellen started working at Paquin & Carroll Insurance in May 2025. She has worked in the insurance industry for over ten years, most recently as an account manager for USI and Blue Cross Blue Shield of Maine. Born in Portland, she loves Maine and all it has to offer. A wife and proud mother of two daughters, Ellen enjoys traveling, home improvement projects and making memories with family in her free time.
Erin joined Paquin & Carroll in 2023, having previously worked at UNUM and The Hartford in the Life & Accidental Death and Dismemberment as well as the Long Term Disability Departments. She graduated from Thornton Academy and earned her Doctorate in Physical Therapy from the University of New England. Erin is excited about the opportunity to engage more closely with her clients and assist them with their Commercial needs. Her hobbies encompass spending quality time with her daughter, indulging in summer activities, watching sports, reading, and enjoying the company of family and friends.
Gordon BeckwithAccount Executive – Employee Benefits
Gordon Beckwith
Account Executive – Employee Benefits
Gordon Beckwith joined Paquin & Carroll Insurance in 2026 as an Account Executive focused on Employee Benefits. Gordon earned his Bachelor’s degree in Business Administration and Management from the University of Maine in 2023, followed by an MBA with a concentration in Finance in 2025. He brings several years of experience supporting employee benefits solutions, with a strong foundation in client service and financial strategy. Originally from Lewiston, Maine, Gordon now lives in Wells. Outside of work, he enjoys golfing, fishing, skiing, other outdoor activities, and spending time with friends, family, and his dog, Benny.
Jake Nason is a lifelong resident of Saco. He attended Thornton Academy for High School and received his B.S.B.A. from the University of Southern Maine, specializing in Management and Analytics. Jake's interests revolve around movies and TV shows, making him an avid viewer. While he enjoys watching various sports, Jake is a big fan of the Patriots and the Celtics. During his leisure time, Jake indulges in a variety of activities such as spending time with loved ones, reading books, and exploring new movies and shows.
Jake joined Paquin & Carroll Insurance as a Commercial Lines Account Manager in July of 2022. Jake received his B.S.B.A in Finance from Saint Joseph’s College, after graduating from Thornton Academy. Jake is very excited to work with clients and start building strong relationships with them. Outside of work, he enjoys playing golf, watching any sport event, and spending quality time with family and friends.
Kelli started working at Paquin & Carroll Insurance in March 2017. Prior to that, she worked at CIEE for 14 years managing a student travel health plan for international exchange students. Kelli enjoys working with local businesses and learning about all our community has to offer. When she’s not working, Kelli enjoys spending time with family, gardening, and tinkering on woodworking projects. She also enjoys participating in sprint triathlons and road races.
Kristen began working at Paquin & Carroll Insurance in July 2021, bringing with her 15 years of experience in Life and Disability insurance. Kristen has lived in Maine her entire life and enjoys working with local businesses and helping clients. When she’s not at work, Kristen enjoys spending time with friends and family, gardening and hiking.
Lynn started working at Paquin & Carroll Insurance in June of 1987. Prior to that, she worked in the medical insurance field and was interested in expanding her knowledge to the property and casualty side knowing that she needed this type of insurance herself. She enjoys helping clients understand why it’s important to have insurance. Her hobbies include playing volleyball, running, knitting and doing crafts.
Lisa HuotAssistant Account Manager – Personal Lines
Lisa Huot
Assistant Account Manager – Personal Lines
Lisa, a Biddeford native, has been working in customer service for the past 30 years in banking at various financial institutions or as a receptionist in local offices. She likes getting to know new people, helping them and her former clients. Lisa has a husband and 3 daughters, and enjoys spending time with her family and friends. She also enjoys sports and traveling.
Nichole joined Paquin & Carroll in June 2022, bringing with her over 12 years of experience in the insurance industry working at MetLife and State Farm. Nichole is passionate about helping people and enjoys educating clients on coverages so they can decide on what is most important to them. She’s excited to be a part of the team and truly loves that Paquin and Carroll is an Independent Agency with access to multiple carriers. When she isn’t working, you can usually find Nichole shopping, cooking or spending time with her husband and daughters.
Nicole was born and raised in Southern Maine and is a graduate of Thornton Academy. At the age of 20, she moved to Florida where she began her career in the mortgage industry, and in 2007, she transitioned into the insurance industry and worked for an agency where she earned her Property & Casualty and Life & Health licenses. After 9 years as a Florida resident, Nicole decided to return to her Maine to be closer to family. With over a decade of industry experience, Nicole had the privilege to work in personal lines and commercial lines insurance which has allowed her to provide clients a thorough understanding of insurance needs while reducing risk exposures. In her personal time, Nicole enjoys cooking, spending time with family & friends and travelling.
Patti started at Paquin & Carroll Insurance in December of 1993, after working at Dunkin’ Donuts for 6 years prior. She started off as a file clerk and worked her way up to Receptionist, where she has been for the past 20 years. She has enjoyed working with great people over the years, and enjoys working for her clients and helping them with their insurance needs. Over the years, she has had some amazing clients walk through the office doors and she is thankful for their continuous support. She has a great family, loving husband of 25+ years, two wonderful kids and a beautiful granddaughter.
Paula HaywardAssistant Account Manager – Employee Benefits
Paula Hayward
Assistant Account Manager – Employee Benefits
Paula joined Paquin & Carroll Insurance Employee Benefits Department in January 2018. Before joining the team, she was the office manager at DSM Metal Fabrication Inc., formerly known as Don’s Sheet Metal. After 35 years, she decided that it was time for a career change and recently obtained her Life and Health license at Paquin & Carroll Insurance. She was born and raised in Biddeford and currently resides in Saco with her husband of 30+ years and two sons. Outside of work, Paula enjoys cross stitching and traveling.
Phil joined Paquin & Carroll Insurance in 2016 with 6 year of experience under his belt as a Property and Casualty Insurance Producer in both Commercial and Personal Lines as well as an additional 8 years of experience as a Multi-Line Insurance Adjuster. He enjoys meeting and helping both existing and new clients with coverage questions they may have. Phil is very active in the community holding leadership roles in the local Rotary, Chamber of Commerce and Football Officiating Boards. He is also a big sports fan. When he isn’t watching a game, you may also see him trying new foods at local restaurants with his friends and family members.
Raina BryantSenior Account Manager – Personal Lines
Raina Bryant
Senior Account Manager – Personal Lines
Raina has been with Paquin & Carroll Insurance since 2013. She has worked in the insurance industry since 1998 as company underwriter and agency account manager. She enjoys providing personalized service to her clients and making an impact on her community. Outside of work, her hobbies include gardening, music and crafts.
Rob Joined Paquin & Carroll Insurance in 2019 after working at Clark Insurance in Portland as an Account Manager. Rob has made it his goal to provide outstanding service to each and every client he works with. Outside of the office, Rob and his wife enjoy NASCAR, fishing and working on cars.
Shawna began her insurance career in 2002 at Dunlap Insurance/Hilb Rogal & Hobbs Northern New England/Willis of Northern New England in Bangor. There, she served as an MGA for Westport Insurance, specializing in underwriting Lawyers' Professional Liability in Maine and New Hampshire. Shawna was one of two MGAs for Westport to receive the highest authority level granted. She also focused on Accountants Professional Liability and Medical Professional Liability.
In 2010, Shawna transitioned to Varney Agency, first as a Commercial Lines Agent, then progressing to Office Manager in Bangor. Eventually, she became a Regional Manager overseeing multiple agency locations. Shawna is closely bonded with her twin sister and spends most of her time with her. Additionally, Shawna's boyfriend is also a twin. She treasures spending time with her four beautiful nieces and her beloved bonus daughter. Shawna is a proud owner of three dogs named Bentley, Mercedes, and Portia.
Susan Parkhurst joined Paquin & Carroll Insurance in 2025 as an Account Executive – Personal Lines. With over 30 years of experience in the insurance industry, Susan has extensive expertise in providing tailored insurance solutions. Before joining P&C Insurance, she spent over a decade as a Senior Sales Executive, specializing in the High-Net-Worth market. Susan is excited to apply her knowledge and skills in her new role, focusing on meeting the unique needs of each client with personalized coverage. She is also looking forward to building strong, lasting relationships with clients in the Biddeford-Saco community. Outside of work, Susan enjoys gardening, walking in the woods or on the beach, and spending time with family.
Prior to starting her career at Paquin & Carroll Insurance in 2022, Takara attended Southern Maine Community College for Social Work and worked as a Behavioral Health Professional for several years. After college, she began her career in banking which led to an interest in insurance. In her free time, Takara enjoys traveling with friends, going bowling and spending time with her two cats, Chicken and Chico.
Teresa Kowalski embarked on her insurance career in Downeast Maine back in July 1988. Initially, she specialized in personal lines until 2002 when she made the switch to commercial lines. In 2013, Teresa made a monumental career move by joining Paquin & Carroll, which she considers to be one of the most rewarding decisions she has ever made. When not immersed in her professional life, Teresa finds solace in reading, indulging in British "whodunits," armchair traveling, and cherishing quality time with her loved ones — especially her daughter and three grandchildren.
Tom joined Paquin & Carroll Insurance as a Commercial Lines Account Manager after working in financial services and teaching high school History and Economics. He is a 2010 graduate of Thornton Academy, earned his Bachelor’s Degree from Bentley University, and his Master’s Degree from St. Joseph’s College of Maine. Tom finds satisfaction in being impactful for his clients by allowing them to focus on their business instead of the risks that come with it. Outside of work, Tom enjoys running, golfing and is an avid reader.